What Is Troubleshooting?

Troubleshooting is the process of finding the cause or fault of a machine malfunction. Faults may cause a machine to do many things. For example, the fault could cause the machine to stop, skip a step, or perform a step incorrectly.

  • Gather information.

  • Describe the problem.

  • Determine the most probable cause.

  • Create a plan of action and test a solution.

  • Implement the solution.

  • Analyze the results.

  • Document the process.